1 hard skill or competency (industry competency) for Operations Director
Skill definition-Applying the knowledge of value stream mapping methods to visualize, analyze and improve all the steps in a product delivery process.
Level 1 Behaviors
(General Familiarity)
Cites examples of successful value stream mapping implementation in various industries.
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Level 2 Behaviors
(Light Experience)
Applies strategies and data-driven reviews for VSM template development.
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Level 3 Behaviors
(Moderate Experience)
Identifies problems, production delays and issues for value stream mapping.
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Level 4 Behaviors
(Extensive Experience)
Determines savings opportunities for cost, cash, and lead time that leads to increased productivity.
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Level 5 Behaviors
(Mastery)
Designs current and future state process flows to guide continuous improvement activity.
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5 general skills or competencies (Job family competencies) for Operations Director
Skill definition-Using key metrics to help measure the success of a business or our organization's program.
Level 1 Behaviors
(General Familiarity)
Describes quality and compliance metrics related to the safety data management process.
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Level 2 Behaviors
(Light Experience)
Collects data for the metrics management to measure the effectiveness of the processes.
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Level 3 Behaviors
(Moderate Experience)
Makes recommendations to management based on analysis of performance metrics.
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Level 4 Behaviors
(Extensive Experience)
Discusses operational productivity and metrics analysis with the top management.
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Level 5 Behaviors
(Mastery)
Directs the implementation of advanced performance management systems and appropriate metrics.
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Skill definition-Planning, controlling, organizing, and directing different operations within a business to achieve the highest level of efficiency.
Level 1 Behaviors
(General Familiarity)
Discusses the standard procedures in operations management.
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Level 2 Behaviors
(Light Experience)
Compiles monthly collection operations management statistics and reporting.
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Level 3 Behaviors
(Moderate Experience)
Implements important policy and strategic decisions to comply with operation requirements.
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Level 4 Behaviors
(Extensive Experience)
Manages the identification of gaps in performance to improve operations management strategies.
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Level 5 Behaviors
(Mastery)
Creates metrics to evaluate the performance of various business operations.
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16 soft skills or competencies (core competencies) for Operations Director
Skill definition-Insight into our organization's business, goals, and values. Ability to design and implement initiatives that facilitate successful outcomes.
Level 1 Behaviors
(General Familiarity)
Describes how our business makes money and our key business objectives.
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Level 2 Behaviors
(Light Experience)
Assists in designing business models and operating plans.
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Level 3 Behaviors
(Moderate Experience)
Analyses the business impact of demographic changes; suggests effective responses.
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Level 4 Behaviors
(Extensive Experience)
Consults on the selection and adjustment of the go-to-market strategy.
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Level 5 Behaviors
(Mastery)
Builds a mentoring model to ensure a continuous increase of business sense within our business.
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Skill definition-Applying business intelligence to monitor and manage overall business performance towards goals.
Level 1 Behaviors
(General Familiarity)
Cites the processes involved in business performance management.
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Level 2 Behaviors
(Light Experience)
Designs new reports to surface new action items.
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Level 3 Behaviors
(Moderate Experience)
Collates data to help in assessing our organization's operation holistically.
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Level 4 Behaviors
(Extensive Experience)
Creates an environment where staff can perform to the best of their abilities.
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Level 5 Behaviors
(Mastery)
Creates interventions based on the data reviewed to improve future performance.
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Summary of Operations Director skills and competencies
There are 1 hard skills for Operations Director, Value Stream Mapping.
5 general skills for Operations Director, Metrics Management, Operations Management, Inventory Management, etc.
16 soft skills for Operations Director, Business Acumen, Business Performance Management, Financial Acumen, etc.
While the list totals 22 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Operations Director, he or she needs to be skilled in Business Acumen, be skilled in Business Performance Management, and be skilled in Financial Acumen.